Ayu Bazar is dedicated to making sure you are truly satisfied with your purchase. If there is the cause of complaint, please read our cancellation, return, and refund policy to facilitate a smooth resolution to the problem.
CANCELLATION OF ORDER
Cancellations are allowed without any question asked with reversal of full amount paid by the customer. However, it is allowed only till the time product is not shipped from our warehouses. Please contact our Customer Care team immediately at +91-94285-60666 or support@ayubazar.com to assist you in cancellation of the order.
RETURN OF PRODUCT
1. Returns are acceptable with the replacement of the products or reversal of full amount paid by the customer within 7 days of receipt of the product. However, returns are limited to following cases:
2. Damaged or defective product: If your product arrives damaged or defective, please contact our Customer Care team immediately at +91-94285-60666 or support@ayubazar.com. After verification, we will refund you or send a replacement, as you prefer. Please return the product in its original sealed pack, with the original packing and all contents.
3. Different product received: If you receive a different product from the one you ordered, please contact our Customer Care team immediately at +91-94285-60666 or support@ayubazar.com. We will refund you or send the correct product, as you prefer. Please return the product in its original sealed pack, with the original packing and all contents.
REFUND OF PAYMENT
We will initiate your refund within 7 working days of our confirmation. However, it may take 15 to 30 working days to get it credited/reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.
If you have any questions about our cancellation, return & refund policy, please contact us via email at: support@ayubazar.com
